The Crew profile has the following fields.
Overview – Crew Notes – Files Pending Approval – Personal Details – Resume/ CV – Address – Banking Details – Super Fund Details – TFND – Emergency – Recruitment Info – Send Messages – Crew Status – Experience / Reliability – Business Association – Client Association – Categories – Crew Groups – Available Activities – Activities Tags – Warnings – Citizenship Status – Expiry Date Warning – Exceed Weekly – Exceed Shift – Qualifications – Training – Inductions – Visas – Personal File – Permanent Files – Additional Information – Crew Ticketed List – Agreements – Contracts Invite Contracts – Actions –Invite action – Forms
9.1.2 Performance of Crew Calculation
The overall performance rating of a crew member. It is a measurement of the performance of the crew in terms experience, crew rating/feedbacks, and reliability. Each Crew Member is accorded a Score out of 100 that is derived from a combination of their Star Rating (Out of 5), Experience Level (Out of 5), Reliability Level (Out of 5) and Recent Activity Level (Out of 5) with the formula weighted towards their Recent Activity Level.
((Experience) + Rating + Experience # Days + Reliability*#) *#)
Star Ratings default to a rating of 2DF for Crew Members not yet rated (DF = Default). Once they are rated in the Calendar or App, they will earn an average Star Rating.
Shift Acceptance Rate:
The Shift Acceptance Rates displays the average acceptance from crew. It shows acceptance rate within 30 days, 90 days, and 14 days.
In the dropdown menu of Experience, select 1, 2, 3, 4, 5. If you selected Default for the experience, the rating will be calculated automatically.
Experience Levels are 1 – 5 from least experienced to most experienced. These default to the total hours crew have worked in the system and are calculated as follows:
Level 0 – 0 Hrs
Level 1 < 100 Hrs
Level 2 100 – 200 Hrs
Level 3 200 – 500 Hrs
Level 4 500 – 1000 Hrs
Level 5 > 1000 Hrs
Once the default setting has been replaced, the Experience Level will no longer display DF for Default.
Example: if a Crew Member with a lot of industry experience came to work for Show Support, then a level of 1 would not be appropriate and would adversely affect their Score. In these cases, we can assign a higher level, such as 4 or 5. The DF will no longer appear after the number to inform that the Experience Level has been manually updated.
Reliability Rating from the dropdown menu. Reliability Levels are 1 (least) – 5 (most) reliable. Reliability levels Default to 5 for all Crew Reliability Levels MUST be updated manually (under Experience / Reliability in their Crew Profiles) as follows:
Level 5 – No blow outs, no lateness, perfectly reliable.
Level 4 – 1 Blow Out and / or 2 Times Late in the last 12 months
Level 3 – 2 Blow Outs and / or 4 Times Late in the last 12 months
Level 2 – 3 Blow Outs and / or 6 Times Late in the last 12 months
Level 1 – 4 Blow Outs and / or 8 Times Late in the last 12 months
Aside from Experience and Reliability, you can also enter Bias in the Crew Profile page. Only Admin has access to this feature. If you are using a different login credential, this option will not appear. Enter the value of Bias in the provided field.
Recent Activity Levels are 0 (least) – 5 (most) active. Recent Activity is based on the number of hours a Crew member has worked in the last 60 days.
Level 0 – 0 Hrs
Level 1 – 0 – 75 Hrs
Level 2 – 75 – 150 Hrs
Level 3 – 150 – 250 Hrs
Level 4 – 250 – 340 Hrs
Level 5 – 340 Hrs
Ranking Using Crew Score:
You can Order ranks by Hours, Score or Inactive.
- Hrs – Total Working Hours of the Crew
- Hrs 7 – Total Working Hours of the Crew within a week
- EXP – the experience rating
- REL – the reliability rating
- REC – the recent activity rating.
9.1.3 Activities Tags
Activities Tag is an additional field in the Crew Profile page. Administrators, Duty Managers, Managers can access this page but not within Client/Crew access. Crew Tags are identification marks so you can easily recognize a crew.